Refund policy

Return window
  • Returns are accepted within 30 days from the delivery date.
  • Requests after 30 days are not eligible for return. 
Return conditions
  • Items must be returned in their original condition.
  • Some products may not be eligible depending on the supplier’s return rules. 
Return shipping
  • The buyer is responsible for return shipping costs unless the item is damaged or incorrect.
Refunds
  • Refunds are issued after the supplier receives the returned item and processes the refund


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hoodyhoundz@outlook.com.